Patient portals that patients actually use — and care teams actually trust.
Secure, HIPAA-compliant portals built on Azure with deep EHR integration, designed around patient workflows to drive real adoption and measurably reduce administrative overhead.
Medical Records Access
Patients view lab results, visit summaries, imaging reports, and clinical notes in a structured, easy-to-read interface. FHIR R4-compliant data exchange ensures accuracy and interoperability with any EHR.
Appointment Scheduling & Reminders
Self-service scheduling with real-time provider availability, automated SMS/email reminders, and one-click rescheduling to reduce no-shows without extra staff effort.
Secure Patient–Provider Messaging
HIPAA-compliant encrypted messaging between patients and care teams with configurable response workflows, attachment support, and audit logging for compliance.
Telehealth Integration
Built-in or third-party telehealth (Zoom Health, Doxy.me, Azure Communication Services) integrated directly in the portal so patients join video visits without leaving the platform.
Prescription & Refill Management
Patients submit refill requests, track prescription history, and receive pharmacy notifications through the portal, reducing phone volume and processing time for clinical staff.
Billing, Statements & Online Payments
Transparent billing statements, insurance explanation-of-benefits summaries, and PCI-compliant payment processing through Stripe or your existing billing system.
Real-Time Lab Results at Your Patients' Fingertips
Patients see lab values the moment they're released by the provider. No more waiting for phone calls or paper mail — instant access builds trust and reduces inbound support calls.
Secure Messaging That Meets HIPAA Standards
HIPAA-compliant chat between patients and care teams with attachment support, read receipts, and audit trails. Keeps communication inside the portal instead of leaking to unsecured email.
HIPAA-Compliant by Design
Data Encryption
AES-256 encryption at rest, TLS 1.3 in transit. All PHI encrypted end-to-end with zero-knowledge architecture.
Access Controls
Role-based access with MFA, session management, and audit trails. Every access logged and traceable.
Audit & Monitoring
Real-time security monitoring, automated compliance reporting, and penetration testing. Continuous compliance validation.
Meets your EHR where it is — not the other way around.
Every integration layer is tokenized, audit-logged, and wrapped in a compliance envelope designed for OCR review.
Compliance by design
Encryption at rest & in transit
AES-256 for stored PHI, TLS 1.3 for all network traffic. Keys managed via Azure Key Vault with rotation policies.
Identity & access control
Azure AD B2C with enforced MFA for all patient accounts, role-based access for staff, least-privilege defaults everywhere.
Audit logging
Every access event logged with timestamp, actor, resource, and outcome. Logs retained per HIPAA requirements and exportable for OCR review.
PHI tokenization at gateway
Patient data is tokenized at the gateway layer and never cached in the frontend. Zero PHI in the app layer reduces breach surface area.
Session management
Automatic timeouts, re-authentication for sensitive actions, and device fingerprinting to detect session hijacking attempts.
Multi-region Azure hosting
HIPAA-eligible Azure regions with automated failover, 99.95% uptime target, and private endpoints for network isolation.
Audit-ready on day one
Every component is built to HIPAA technical safeguard requirements. We provide the documentation, audit trails, and security controls needed for an OCR review or SOC 2 audit. On request, we walk your compliance team through the control matrix before launch.
Partner agreements in place
Higher Patient Engagement
Patients who can access their records and communicate online stay more engaged with their care plans, leading to better health outcomes and lower readmission rates.
Measurable Cost Reduction
Reduced phone call volume, fewer missed appointments, and automated form processing translate directly to lower administrative costs per patient encounter.
Full Regulatory Compliance
Every component is built to HIPAA technical safeguard requirements with documentation, audit trails, and security controls ready for OCR review or SOC 2 audit.
Faster Time-to-Value
Our modular architecture lets us launch core features first and expand iteratively, so staff and patients see value within weeks rather than months.
Integrations
Epic MyChart
- Bi-directional patient data sync
- Real-time appointment availability
- Clinical notes and lab results
Cerner / Oracle Health
- Patient demographics and history
- Care team messaging
- Document exchange (CCDA)
Athenahealth
- Scheduling and visit data
- Billing and claims status
- Referral workflows
eClinicalWorks
- Patient chart sync
- Prescription refill requests
- Lab result delivery
Doxy.me / Zoom Health
- In-portal video visit launch
- HIPAA-compliant session recording
- Waiting room workflows
Surescripts
- Prescription refill routing
- Pharmacy notification
- Medication history lookup
Our Implementation Process
Discovery & Compliance Audit
We map your current patient workflows, existing EHR/EMR system, and compliance posture to define scope and identify HIPAA risk areas before a single line of code is written.
UX Design & Patient Journey Mapping
We design portal flows around the patient perspective — not the clinical system — so adoption is high from launch. Designs are validated with wireframes and interactive prototypes.
Core Portal Development
Full-stack development using React/Next.js and .NET, hosted on Azure with end-to-end encryption, role-based access control, and Azure AD B2C for patient identity management.
EHR Integration & Compliance Testing
Integrate with your EHR via HL7 FHIR or vendor-specific APIs, then conduct end-to-end security testing, HIPAA technical safeguard validation, and penetration testing.
Launch, Training & Hypercare
Phased rollout with staff training, patient onboarding communications, and a dedicated hypercare period. We monitor adoption metrics and iterate post-launch.
Frequently Asked Questions
How do you ensure the patient portal is HIPAA compliant?
HIPAA compliance is built into the architecture, not bolted on afterward. We implement all required technical safeguards: data encryption at rest and in transit, role-based access control, MFA, audit logging, automatic session timeouts, and business associate agreement (BAA) management. Before launch, we conduct a formal security assessment against HIPAA technical safeguard requirements and provide documentation suitable for OCR review.
Can the portal integrate with our existing EHR system?
Yes. We integrate with all major EHR platforms including Epic, Cerner, Athenahealth, and eClinicalWorks using FHIR R4 APIs, SMART on FHIR where available, or HL7 v2 messaging for legacy systems. We handle the integration complexity so your clinical staff do not need to change workflows. If your EHR has limited API access, we can build a secure middleware layer to bridge the gap.
What does implementation typically cost and how long does it take?
A full-featured patient portal typically takes 10–16 weeks from kickoff to production launch, depending on EHR integration complexity and the number of modules required. Investment typically ranges from $75,000 to $250,000 for a custom build. We offer phased delivery so the highest-value features — scheduling, secure messaging, and records access — go live first, letting you see ROI before the full project is complete.
Does the portal work on mobile devices?
The portal is built mobile-first with a responsive React/Next.js frontend that works on any device and screen size. We also offer Progressive Web App (PWA) capabilities so patients can install it on their home screen without a separate app store submission. For organizations that require a dedicated native app, we can scope that as an additional workstream.
How is patient data protected against breaches?
Patient data is encrypted at rest using AES-256 and in transit via TLS 1.3. We store PHI exclusively in Azure regions with HIPAA-eligible services, manage all secrets through Azure Key Vault, and enforce network isolation with private endpoints. Access is controlled by Azure AD B2C with MFA required for all patient accounts. We also conduct penetration testing before launch and can provide ongoing security monitoring.
Can you add telehealth video visits to the portal?
Yes. We integrate video visit workflows directly into the portal so patients and providers access appointments from a single platform rather than switching between tools. We support Doxy.me, Zoom for Healthcare, and Azure Communication Services depending on your existing contracts and compliance requirements. Telehealth sessions are scheduled through the same appointment module and can trigger automated reminders.
Ready to Build Your Patient Portal?
Book a free 30-minute discovery call. We will review your EHR setup, compliance requirements, and patient engagement goals, then walk you through a realistic scope and timeline for your organisation.